Shipping policy
Shipping Policy
Last updated: July 28, 2026
Production Time All products are made to order. Please allow 3–7 business days for production before your order ships. Orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Times (after production)
- United States: 5–10 business days
- International: 10–20 business days
Total estimated time from order to delivery is typically 8–17 business days for domestic orders.
Shipping Confirmation & Tracking You'll receive a shipping confirmation email with a tracking number once your order leaves our facility. Please allow 24–48 hours for tracking information to update.
Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.
Lost or Delayed Packages We are not responsible for delays caused by carriers or customs. If your package is lost in transit, please contact us at matchboxportfolio@brandsprout.online and we'll work with you to resolve the issue.
International Orders International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.